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Author Topic: Sergal - Donation issue  (Read 4194 times)

Offline Sergal

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Sergal - Donation issue
« on: July 15, 2016, 09:03:27 AM »
- The server you were playing on:
68.235.38.9:27015


- What bot you traded with:
TF2SS ShopBot 02


- The approximate time and date of the donation:
10:52 AM


- The issue at hand:
Did not recieve credits in game.


- Are your email confirmations enable/disabled:
enabled


- Do you have the mobile authenticator enable/disabled:
im not sure i think disabled


- The amount of credits you expected to receive:
7460


- Any other information you feel is important:
traded a ticket thingy


Offline BloodRain

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Re: Sergal - Donation issue
« Reply #1 on: July 15, 2016, 01:19:40 PM »
We will handle this issue asap. Please wait for a higher representative.

________________________________________

Offline Deathâ„¢

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Re: Sergal - Donation issue
« Reply #2 on: July 16, 2016, 12:20:08 AM »
8:44:52 AM [INFO] Queueing trade offer (pending confirmation).  Client: STEAM_0:0:59610901, Credits: 7460, Trade ID: 1397067062
8:49:27 AM [INFO] Trade-offer 1397067062 for STEAM_0:0:59610901 is awaiting escrow

Due to the fact you did not use a mobile authenticator, steam has put you into escrow and is holding the trade for 15 days. The credits will be paid once steam releases the items.

Offline Psy

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Re: Sergal - Donation issue
« Reply #3 on: August 22, 2016, 07:59:21 PM »
It's been more than a month, so we're going to assume that your credits were received.

If otherwise, then please notify us through a new topic post.

Topic locked.
AFK like JFK